AI-Assisted Triage for High-Stakes Environments.
Aphelion Systems designs AI-enabled communication screening, classification, and routing architectures that reduce overload while preserving human judgement where it matters most.
AI-Assisted Triage for High-Stakes Environments.
Aphelion Systems designs AI-enabled communication screening, classification, and routing architectures that reduce overload while preserving human judgement where it matters most.
Our Services
Reduce cognitive load. Preserve human authority.
AI Classification with Confidence Thresholds
Incoming calls and messages are automatically analyzed and categorized using AI models
that apply confidence thresholds before acting. When certainty is high, requests are
routed or resolved immediately. When confidence drops below defined levels, the system
defers to a human operator - ensuring speed without sacrificing judgment or safety.
Human Override & Accountability
Every automated decision remains subject to human authority. Dispatchers and operators
can override, redirect, or halt AI actions at any time, with full visibility into why a decision
was made. All actions are logged for transparency, auditability, and post-incident review;
keeping accountability where it belongs.
Multi-Channel Intake
The system accepts requests across phone, SMS, web forms, and digital submissions,
consolidating them into a single triage flow. Regardless of how a request enters the
system, it is evaluated consistently, prioritized appropriately, and routed to the correct
department without duplicating effort or overwhelming staff.
AI Classification with Confidence Thresholds
Incoming calls and messages are automatically analyzed and categorized using
AI models that apply confidence thresholds before acting. When certainty is high,
requests are routed or resolved immediately. When confidence drops below
defined levels, the system defers to a human operator - ensuring speed without
sacrificing judgment or safety.
Human Override & Accountability
Every automated decision remains subject to human authority. Dispatchers and
operators can override, redirect, or halt AI actions at any time, with full visibility
into why a decision was made. All actions are logged for transparency, auditability,
and post-incident review; keeping accountability where it belongs.
Multi-Channel Intake
The system accepts requests across phone, SMS, web forms, and digital
submissions, consolidating them into a single triage flow. Regardless of how a
request enters the system, it is evaluated consistently, prioritized appropriately,
and routed to the correct department without duplicating effort or overwhelming
staff.